Contact Us

Questions about an order, a product listing, delivery, payment, a return, or a privacy request are handled directly by the Skincare Essentials customer care team.

Order and Product Help

Email support@skincareessentialssoft.shop with your order number and a short description of the assistance you need. For a damaged, defective, incorrect, or incomplete shipment, include clear photos when available so the team can review the issue promptly.

Returns and Exchanges

Do not mail an item before receiving authorization. Skincare Essentials supplies a prepaid label or another merchant-paid return method for every approved no-reason or quality-related return or exchange.

Privacy and General Questions

The same support address accepts requests about account information, cookies, privacy rights, accessibility, payment questions, and the use of this website.

How to Reach Skincare Essentials

Business and storefront name: Skincare Essentials
Email: support@skincareessentialssoft.shop
Phone: 512-660-8485
Physical and return address: 111 Cherry Valley Ave, Garden City, New York, 11530, United States
Customer care hours: Monday to Friday, 9:00 AM-5:00 PM (Pacific Time (PT))

Messages received outside these hours are reviewed during the next customer care period.